Wonderful primary care facility...very organized, all of the M.As were very friendly and my doctor visit was very pleasant. I also saw the dermatologist Dr Huff at this facility who had excellent patient manner, was thorough with me, and treated me very effectively. Very happy with my experience here.
Been here several times and each time was great. They did a thorough job to make sure I was healthy. The UC Health System in general is the best around in my opinion.
I'm grateful to have found another Internal Medicine office since that time which is accepting new patients. And please be sure that this time, I was looking for words like kind, understanding, and encouraging along with words like competent!!!
So disappointed that this place is not the quality place I hoped for.
Dr. Richard Altman was punctual, and was excellent at "gathering facts and data." That's the only good thing that I can say about him. He was abrupt and sarcastic, challenging the excellent care I had gotten for the previous 27 years. He was rude when I said I had filled out the "e-check in" forms -- all he could say is "I didn't get them" (could he have checked with his receptionist?) He concluded his visit with looking me straight in the face and saying "I'm an on-time doctor" (I think the implications were his expectations that I be an "on-time patient"). There's nothing wrong with that, but it felt like a far cry from "I'm pleased to meet you, or I look forward to helping you with your concerns," or anything that would have made a patient feel less awkward when switching Primary Care docs for the first time in 27 years. I felt no sense of genuine compassion or caring. He was simply "doing his job."
P.S. I did find the Visit Summary in the "My Health Access" portal. It was insulting, abrupt, and presumptuous; and failed to include the word "possible" or "potential" in some of Dr. Altman's pretty dogmatic conclusions.
I was really shocked at the price of care at this facility. Audiology test was $609.06, clinic visit fee was $132.85 and earwax removal was $748.14. The treatment and visit lasted about 40 minutes. We go medical professionals and trust that they provide services at reasonable costs but we end up going to wherever they take your insurance and/or closest, get service without knowing how much they will charge you. With most services, you know approximately how much things cost but this is backward! So my total of $1,490.05 was just for use of their facilities and technicians, the other part of the bill was physician's portion for $364. So for hearing test and wax removal, it cost over $1,800!!! Be aware of UC Health as they are pricey!
I made an appointment to establish myself as a new patient at the UCHealth Lone Tree Primary Care clinic as insurance changes made it necessary to find a new Primary Care doctor after 27 years with the same outstanding physician in Highlands Ranch. I followed the proper steps to get my "e-check in" (extensive health/family health history) filled out the day before. The computer acknowledged that I had completed it, along with all the e-consent forms, and that it had been sent.
Worse office i have ever dealt with... shut my prescriptions off more than 4 timers without 1 phone call or warning or letting me know i need to get a appointment scheduled leaving me with terrible health conditions trying to work ect.. i have called multiple times to talk to my doctor each time i speak to someone indian who barley speaks english and does not care about you... i was submitted to UC health emergency room and then given a doctor at this lonetree facility for my condition...
Following my visit, I asked the receptionist (Samantha) about some follow-up information that Dr. Altman said he would give me. She said she would email him to check that. The following business day, she called and left a message saying that it was on the Visit Summary which they had supposedly given me (but didn't). She also said I could find that in the "My Health Access" portal, and to call her if I had any questions. I called back to speak further with her, and they refused to put me through to her until I got upset and insisted on speaking to an Administrator. Then they put me through to Samantha. (But should I have had to push that hard just to get to speak with the same person who called me a half hour earlier?)
Uchealth Lone Tree Health Center is a US Health facility based in Lone Tree, Colorado. Uchealth Lone Tree Health Center is located at 9548 Park Meadows Dr, Lone Tree, CO 80124, USA.
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